TERMS AND CONDITIONS

General provisions
1.1 These general terms and conditions apply when the customer makes a purchase through the ivotavares.net website or any of its subdomains, hereinafter referred to as the Website. A contract is concluded between the customer and Ivo Tavares Studio, Unipessoal Lda, with Tax ID **509997791**, headquartered at **Rua das Carreiras 81, 3810-412 Aveiro, Portugal**, telephone contact **(+351) 934 082 744** and email address **loja@ivotavares.net**, hereinafter referred to as Ivo Tavares Studio.

1.2 To place an order through the Website, the customer must be at least 18 years old and accept these Terms. By accepting these Terms, the customer agrees to comply with them in their entirety and further confirms that they have read and understood the information regarding personal data processing and the use of cookies, as stipulated in Ivo Tavares Studio’s Privacy Policy.

1.3 The purchase contract between the customer and Ivo Tavares Studio is concluded when we confirm the order and the customer receives a confirmation email from us. We advise keeping this order confirmation for future reference, should it be necessary to contact our customer support team.

1.4 When placing an order, you will be asked to provide certain personal data. The customer is solely responsible for ensuring the accuracy and completeness of the information provided.

Prices and payment
2.1 When ordering through the Website, the prices indicated therein apply. All prices are presented with VAT included at the legal rate in force in Portugal. Prices do not include any shipping costs, which will be calculated separately and clearly indicated at checkout before completing the order.

2.2 The accepted payment methods on the Website are MB WAY and Credit or Debit Card. Ivo Tavares Studio reserves the right to withhold the order and not initiate the production, processing, or shipping process until the respective payment is duly confirmed in the system.

Discounts and promotions
3.1 Ivo Tavares Studio reserves the right to discontinue or change any discounts and promotions offered on the Website at any time and without prior notice. All offers and campaigns presented are valid for a limited period and may be subject to availability.

Shipping and delivery
4.1 The estimated production and shipping time is indicated at the time of order. Works are usually delivered within the estimated timeframe, which for mainland Portugal is approximately three business days after production is completed. Ivo Tavares Studio is not responsible for delays attributable exclusively to transport companies.

4.2 Orders that need to be picked up at a carrier’s collection point must be collected within the period specified in the respective delivery notice. If the customer fails to pick up the order within this period, it will be returned to us. Ivo Tavares Studio reserves the right to charge the customer for the costs of a new shipment to re-dispatch the work.

4.3 The estimated delivery times after production completion, by destination, are as follows:

Mainland Portugal: approximately 1 business day
Islands (Azores and Madeira): approximately 3 to 7 business days
Europe: approximately 3 to 7 business days

Right of withdrawal
5.1 In accordance with Article 10 of Decree-Law no. 24/2014, of February 14, the customer has a period of 14 days to exercise the right of withdrawal, without needing to state any reason, counted from the day on which the customer or a third party indicated by them acquires physical possession of the good. However, there are strict exceptions to this rule.

5.2 Since all works by Ivo Tavares Studio are produced exclusively to order and customized according to the customer’s specifications, they fall under the exception provided in subparagraph c) of Article 17 of Decree-Law no. 24/2014. As such, the right of withdrawal is not applicable after production has started, which occurs upon payment confirmation.

5.3 Before production begins, the customer may cancel the order by contacting us through the means indicated in point 1.1. After production has started, it is not possible to cancel or return the order due to a change of mind, without prejudice to the rights provided in the complaints policy in case of defect or damage.

Complaints and warranties
6.1 The customer has the right to file a complaint if the product is defective according to applicable consumer legislation. If you wish to file a complaint due to a printing defect or damage to the packaging caused during transport, you should contact us as soon as possible after detecting the anomaly, ideally within the first 48 hours after receipt, using the contacts provided on the Website and attaching photographic evidence.

6.2 If the complaint is approved, Ivo Tavares Studio will replace and resend the photographic work without any additional cost to the customer. Ivo Tavares Studio reserves the right to refuse a complaint if it finds that the product does not have any defect under applicable consumer legislation.

Responsibility for force majeure
7.1 Ivo Tavares Studio cannot be held responsible for delays or failures in fulfilling its obligations caused by circumstances beyond its control. These may include strikes, extreme weather conditions, pandemics, serious failures in communication or transport networks, and material supply problems that prevent normal production.

Other provisions
8.1 Ivo Tavares Studio reserves the right to reject or amend an order if justified. This may occur, for example, if the customer has provided incorrect personal data or if there are suspicions of fraud.

8.2 The Website, including all its content, is the exclusive property of Ivo Tavares Studio. The material is protected by intellectual property and copyright legislation. The acquisition of a physical print does not transfer any rights of reproduction or exploitation over the image. Photographs may not be copied, scanned, distributed, or used commercially without the express written authorization of Ivo Tavares.

Complaints Book
9.1 In accordance with current legislation, Ivo Tavares Studio provides the Electronic Complaints Book, accessible at livroreclamacoes.pt.

Amendments to the terms
10.1 Ivo Tavares Studio reserves the right to make amendments to these Terms at any time. Such amendments will be published on the Website. The amendments apply from the date of the customer’s acceptance of the Terms in conjunction with a new purchase.

Partial invalidity
11.1 If a court or competent authority finds any provision of these Terms to be invalid or unenforceable, such provision and all remaining provisions shall continue to be applicable and enforceable to the maximum extent permitted by applicable law. Provisions declared void shall be replaced by relevant legal guidelines.

Disputes and applicable law
12.1 Disputes should primarily be resolved by agreement, after contact and discussion with our customer support team.

12.2 In accordance with Law no. 144/2015, if a dispute cannot be resolved amicably, the consumer customer may resort to an Alternative Dispute Resolution Entity for Consumer Disputes (ADR). For the Aveiro area, the competent entity is the Consumer Conflict Arbitration Centre of Coimbra, which can be consulted at https://cacrc.pt/. Alternatively, you may also contact the National Centre for Information and Arbitration of Consumer Disputes (CNIACC) at www.cniacc.pt. Customers also have the right to submit a complaint on the European Online Dispute Resolution (ODR) Platform, accessible here.

12.3 These Terms are governed by and interpreted in accordance with Portuguese law.